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Posted: Monday, February 5, 2018 6:53 AM

At Criterion Systems, Inc., we developed a different kind of
business a company whose real value is a reputation for excellence built upon
the collective skills, talents, perspectives, and backgrounds of its people.
Our Offerings: *100% employee-owned private Government contractor founded in
2005. *High retention rate because we work hard at holding onto talent.
*Excellent Leadership Team comprised of individuals who have successfully built
and run businesses and are involved in day-to-day operations to include an
open-door policy. Our employees are the most valuable assets. Are you ready to be appreciated?
Criterion Systems,
seeking aTier I Help Desk Technicianto support a fully funded contract in Germantown,
Provides first contact and incident
resolution to customers with hardware, software, and application problems.
Includes both customer telephone support as well as electronically submitted
Provides polite and friendly customer service
Attempts to resolve as many incidents during
the first contact or at Tier I
Efficiently escalates incidents to higher
Tier II or Tier III when required. Follow-up on calls escalated to ensure user
issues have been resolved
Documents incident status and solutions in
trouble ticketing system
Possesses current working knowledge of
computers, printers, laptops, and common windows applications
Works through various types Tier II issues
with telephone assist
Provides answers to Frequently Asked
Questions or solutions to common problems as part of a customer self-help
Provides basic training over the phone to
users of supported systems
One (1) to three (3) years of relevant
experience in help desk or customer service
U.S. Citizenship
Ability to pass a background investigation
and obtain a privileged access badge (processed by the customer)
Criterion Systems is committed to hiring
and retaining a diverse workforce. We are proud to be an Equal
Opportunity/Affirmative Action-Employer, making decisions without regard to
race, color, religion, creed, sex, sexual orientation, gender identity, marital
status, national origin, age, veteran status, disability, or any other protected
Associated topics: desktop, front desk, information technology support, network, patient, support analyst, systems administrator, technical, technical support, technical support specialist


• Location: Northern Virginia

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