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Posted: Sunday, September 3, 2017 1:14 PM

Amazon is building some of the largest distributed systems in the world, and we need smart people to support and engineer the next generation of compute and storage platforms. AmazonA?s Data Center Support Engineering (DCSE) group provides escalations support worldwide with focus on continuous improvement. We have high standards for our infrastructure as well as our employees, and our systems are highly reliable, highly available, and turn scale into an advantage for our business and an asset to our customers. Our employees are super smart, driven to serve customers, and fun to work with. As a Support Engineer with DCSE you will help troubleshoot, diagnose, and support massive distributed systems. You are a point of escalation for complex issues to dive deep for solutions as well as provide guidance and knowledge:shares. You will work directly with the various service owners and hardware design teams to collaborate on hardware issues within the fleet. You drive the team to improve operational efficiency for all services through root cause and trend analysis with the identification and development of SLA, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life:cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify, communicate and drive small production architecture changes. You design and develop complex high performing scripts and applications. You work with other Amazon leaders to share ideas and improve support within the company. You take a role in the strategic direction of the team. You play a significant role in hiring, mentoring, and training employees. You demonstrate excellent judgment when making decisions. Responsibilities: Help develop tools to identify and remediate hardware issuesDrive operational efficiency improvements over hardware fleetInitiate service improvements in the production environmentHandle and troubleshoot support incidents within SLAA?sAssist in developing methods for incident reductionMonitor various data sources for unidentified fleet issuesParticipate in on:call rotation and provide after:hours supportCollaborate with outside teams to resolve customers issuesShift work is required. Travel may be required up to 10 of the time.This position requires the applicant selected to obtain and maintain a Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) eligibility and access. A US Government administered polygraph examination will be required. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single:Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4. 3+ years overall development/technical support experienceExperience with support procedures and methodologiesStrong understanding of x86/x64 hardware platforms and componentsExperience with large database driven websites and web technologies2+ years experience with a UNIX/Linux operating system1+ years scripting experience (e.g. Perl, Shell)Experience with networkingHighly organized and able to coordinate with other team members* Data CenterA?s are 24x7 environments. All interested candidates must be prepared to work on:call. * Data CenterA?s are 24x7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Center Technicians are also required to wear a pager for communication, information, emergency, and on:call situations. * All candidates must possess a valid drivers license, their own vehicle, and will need to pass


• Location: Northern Virginia

• Post ID: 37091847 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017