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Posted: Saturday, February 3, 2018 5:27 AM

**Data Center Technician**
Germantown, MD
**Job Responsibilities**
Viasat is in the business to connect the world. We are a global provider of satellite broadband and wireless services, infrastructure, and technology. We securely connect consumers, businesses, governments, and military to the internet anywhere in the world. Our more than 4,000 global team members are dedicated to do what others in the industry view as impossible. We imagined and launched the world s highest-capacity communications satellite and continue to set the standard in developing technologies that address the toughest challenges.
We think big, we act intelligently, and we re not done we re just beginning.
As a member of the Data Center Services (DCS) team you will be responsible for many data center facilities around the world, with an emphasis in one. These facilities will be supporting our Satellite services network, Corporate services, as well as some of our government customers. The DCS team is responsible for managing the relationship of our Colocation providers, ensuring we have the network connections, power, cooling, and capacity needed to deliver services to our customers. As part of this team, you will also be responsible for racking equipment, maintaining a standardized cabling and labeling system, coordinating with various project managers on implementation schedules, inventory management, provisioning/decommissioning, and providing remote hands support for all the engineering and IT teams. You will be responsible for the health, care, and feeding of all IT Data Center equipment (servers, storage arrays, network gear, etc.).
+ Daily walkthroughs of our data center facilities to ensure the environment and equipment is operating at optimal levels.
+ Data Center Technician will need to be able to multi task and prioritize their workload in an independent manner.
+ Handle tickets for local support and implementation purposes and perform tasks as documented.
+ Perform racking and stacking of hardware including cross-connect patching and labeling per best practices.
+ Demonstrate basic knowledge of network systems, topology and troubleshooting, including TCP/IP, DNS, firewall, Switch and router roles.
+ Understand the procedures for providing connectivity including basic port enabling, cross connecting and the types of connectivity available.
+ Works with the other IT and Engineering teams to help support their private clouds, Storage arrays, Networking, VMware clusters, and physical equipment in the Data Center spaces.
+ Demonstrating basic working knowledge of troubleshooting and response procedures associated with all alarms, alerts and notifications from all monitoring systems.
+ Able to interpret and respond to monitoring events accordingly.
+ Participate in escalation events, acting as the local point of contact as needed, understand the escalation paths both locally and globally.
+ Available for after hour maintenance and for emergency issues within the data center that require remote hands.
+ Following direction in assistance of Data Center systems maintenance including PDU installation, power circuit auditing and DCIM/Monitoring tools.Work with outside resources to facilitate provisioning as well as participate in assisting contracted third parties with site access.
+ Assist inventory in shipping and receiving.
+ Must deliver an exceptional customer experience every day.
+ Other duties as assigned.
+ Experience with assembling, deploying and troubleshooting server hardware.
+ Experience with installing, modifying and troubleshooting server operating systems and other software.
+ Experience with and Working Understanding of best practices of data center management.
+ Experience with and Working Understanding of network topography and protocols.
+ Experience with and Working Understanding of data center and equipment cooling.
+ Experience with and Working Understanding of datacenter electrical systems, power deployment and usage.
+ Experience with and Working Understanding of internet related technologies and protocols.
+ A+, Network+, Security+, and Linux+ certifications, knowledge or experience in highly recommended.
+ Bachelor s degree or equivalent work experience.
+ US Citizenship Required.
+ Travel up to 20%.
+ Must possess strong customer service attitude and interpersonal skills.
+ Must possess excellent written and verbal communication skills.
+ Proven ability to execute multiple tasks efficiently and effectively.
+ Proven ability to work effectively in a team environment.
+ Demonstrated flexibility, organization and self-motivation.
The Germantown, Maryland office of Viasat is located about 30 miles northwest of Washington DC and about 40 miles west of Baltimore. This area offers cultural, educational, employment and business opportunities that few communities can match.
We are searching for candidates who enjoy working with people and have a technical mind that excels when being challenged. If you have a drive to succeed and grow your career, Viasat might be a fit for you!
ViaSat is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.
Associated topics: equipment, infrastructure, ip, maintain, maintenance, network, satellite, server, system engineer, system specialist


• Location: Northern Virginia

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