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Posted: Thursday, December 28, 2017 2:08 PM

Job Description:/h3:
POSITION: Client Services Coordinator
Company Overview
E Group is an employee and customer engagement agency located in Reston, VA, proudly serving more than 200 clients, including Fortune 500, leading associations and federal agencies. Our purpose is to help organizations leverage engagement as a powerful tool to spark action, compel change, ignite growth and sustain results.
We specialize in creating engagement for all audiences. By attracting the best talent and keeping them engaged, we help clients to build and grow an all:star team. By captivating customers and turning them into raving fans, we help our clients to deepen their customer base in an entirely new way. Programs currently being managed for our diverse client base include employee engagement platforms, sales and channel incentives, loyalty programs, promotional campaigns, online stores and other end:to:end solutions designed to drive engagement.
Founded in 1983, we boast 34 years of growth. This is due in part to the technology platforms, unmatched customer service, and proven expertise providing engagement solutions for Fortune 500 companies and market leaders. We have an open and engaging work environment, collaborative approach to solutions development, and strong leadership. Plus...this is a fun place to work and we deliver meaningful solutions to our clients every day.
Position Overview
As a Client Services Coordinator, you will become knowledgeable about our business through an established training program. Most notably in a few key areas: E Group capabilities and offerings, client profiles and specific needs. You will be able to carry out established processes and give feedback to Brand Team for enhancements. Execute established scope of work and inspect details before releasing to production. Be responsible for meeting client expectations set forth by Brand Team and have significant client interaction. Collaborate with Brand Team on new opportunities and make process recommendations.
You will support the Brand Team in alignment with E Groups go to market strategy. Working alongside a proven team of industry experts, you will assist in the successful delivery of solutions to premier clients for your Brand Team. Utilizing our integrated CRM/Order Management platform, you will be responsible for handling client requests, production of orders and execution of programs. You will also participate in Brand Team strategy sessions and regular meetings to evaluate customer experience, contribute to marketing plans and content generation.
Primary Duties:
Order entry
Purchase order
creation/management (initiated by your Account Manager who will hand them off to you for
processing/management. In some cases, you will initiate orders on your own and be responsible for programs on your own.)
Artwork proofing
On time delivery management of products and projects
Invoice processing (specifically resolving errors/issues)
Minor accounts payable functions (billing clients, cost reconciliation)
Process several new orders a day while simultaneously managing ongoing ones daily.
Critical event date driven projects means you will often have to balance many orders.
Must complete training on proprietary software system that is used for all order management. Training is provided in house.
Must also be proficient in using Outlook and be extremely organized and efficient to be effective.
Can report back to Brand Team and Management on overall programs and specific projects on a pre:determined schedule
May also include other various administrative duties as assigned.

Your Qualifications
Highly organized and detailed with the ability to adapt to a quickly changing task list, works well under pressure and is a self:starter who takes initiative to find answers under firm deadlines
Comfortable using independent judgement and not afraid to own their work, does not wait to be told w


• Location: Northern Virginia

• Post ID: 43482517 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018