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Posted: Wednesday, September 6, 2017 7:25 PM

Job Description:/h3:
Draeger is a growing ignition interlock company seeking qualified technicians in the Chantilly, VA area. The ignition interlocks are breath alcohol testers wired into vehicles that require a breath test before the vehicle will start.
In this role, you will:
:Field advanced customer support calls that would have otherwise been directed to the District Service Manager or Territory Supervisor. Outcome: Ensures great customer service and support throughout the organization.
Installation/Electronic Wiring support for
unfamiliar/difficult vehicles if technical support is unable to support needs of local service centers. Outcome: Network of support increases productivity and efficiency, leading to growth in business.
:Cover/fill in at company owned facilities in the event of, but not limited to the following: hiring transitions, unforeseen emergencies, audits, and/or at the request of the direct manager. Outcome: Ensures no loss in business during events listed above.
:Train newly hired local
service/calibration technicians for a minimum of 4 weeks after their initial training at DI headquarters. Outcome: Training is completed in a real life environment.
:Install, monitor and remove interlocks from client cars. Install client on selected date or no later than 1 day after. Download client data from interlocks as scheduled, while collecting payments. Outcome: Accurate data
collection/transmission in accordance with state policy resulting in state compliance to avoid decertification. Ensures schedule of revenue flow along with top tier customer service.
:Answer all incoming telephone calls expediently, transferring calls to staff or taking complete messages when appropriate. Make follow:up calls with all new scheduled installs before and after initial service takes place. Offers 24:hour emergency customer support as scheduled. Outcome: Great customer service equals greater client base and therefore increased revenue. Great customer service is valued off of emergency situations.
:Maintain clear and accurate records and files. Prepare bank deposits, as required, along with daily reconciliations. Ensure all client files remain in a locked file cabinet and all client data remains secure at all times. Outcome: Ensures all State and Draeger procedures have been followed.
:Submits quarterly progress report(s) to immediate manager. Outcome: Development trends can be analyzed through these in depth reports.
:Prepare and maintain all equipment and supplies, including inventory of interlocks handsets, control boxes and helix cables. Outcome: Maintain proper inventory to ensure proper supply and demand flow.
:Fill marketing material within a 30 mile radius of home office. This includes but is not limited to Probation Offices, Pre:trial Offices, Courts, Drug Courts, Drug/Alcohol Classes, Service Centers, etc. Make routine fills a minimum of once per 3 months. Outcome: Ensures end user is receiving marketing material regarding our product, maximum amount of market share possible.
:Spanish as a second language is helpful.

* Automotive experience
* Customer service experience
* Minimum 1 year of experience in the ignition interlock industry or minimum of 5 years experience in automotive mechanic, ignition interlock and/or electronic field
* Soldering automobile accessories
* Ability to write effective emails through Outlook
* Some knowledge of Excel
* Ability to handle cash and reconcile
* Valid Drivers License
* High School Diploma
* Must be able to pass a pre:employment background and drug test


• Location: Northern Virginia

• Post ID: 37285727 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017