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Posted: Tuesday, March 6, 2018 11:47 PM

Description: Assists members to obtain medical service by scheduling primary care and selected specialty appointments for centers and providers. Assists physicians with initiation and execution of Telemedicine appointments, faxing prescriptions and referrals, as needed. Assists members to obtain medical service by scheduling primary care and selected specialty appointments for centers and providers as assigned. Approved @ OPEIU JEC Meeting of 10/5/2017.

Essential Responsibilities:
  • Receives phone calls and verifies identity and eligibility of callers.
  • Understands members' request and schedules appointments for medical treatment.
  • Puts documentation in the medical record according to established workflow.
  • Transfers calls to medical advice nurse when indicated.
  • Provides information about location of medical centers, pre-appointment preparation, and related member benefit information.
  • Assists members to select a personal provider and pre-enrolls callers as needed.
  • Makes changes to callers' address, medical center, or other demographic information as needed.
  • Makes outbound calls and receives calls to /from new members and new Medicaid members to onboard them to Kaiser Permanente's insurance.
  • Schedules video conferencing meetings for members with Telemedicine Appointments. Assists Telemedicine providers by faxing prescriptions and referrals, as needed. Initiates on-line meetings and provides introduction of member to Telemedicine physician.
  • Performs other related duties as directed.

    Mon (8:00 am - 12:00 pm),Tue, Wed, Thu (9:00 am - 1:00 pm), Fri (1:00 pm-5:00 pm) = 20hrs

    Basic Qualifications:
  • One (1) year of experience in a high volume customer service capacity required.
  • High School Diploma or equivalent required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Proficiency in the use of applicable computer software.
  • Effective interpersonal and communication skills.
  • Ability to type 35 words per minute.

    Preferred Qualifications:
  • Experience in health care preferred.
  • Knowledge of medical terminology preferred.
  • Candidates with high volume telephone customer service experience
  • Candidates with health care experience
  • Candidates with computer skills/experience.

    Primary Location: Virginia,Fairfax,Fair Oaks I 12255 Fair Lakes Pkwy.
    Scheduled Weekly Hours: 20
    Shift: Day
    Workdays: Mon, Tue, Wed, Thu, Fri
    Working Hours Start: Varies
    Working Hours End: Varies
    Job Schedule: Part-time
    Job Type: Standard
    Employee Status: Regular
    Employee Group/Union Affiliation: OPEIU - Local 2
    Job Level: Individual Contributor
    Job Category: Administration, Clerical and Support Services
    Specialty: Support Services
    Department: Clinical Contact Center
    Travel: Yes, 5 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
    Click here for additional requirements >

    Associated topics: care, family, family practice, general practice, hospitalist, nocturnist, outpatient, physician md do, primary care, provider


  • • Location: Northern Virginia

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