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Posted: Wednesday, March 8, 2017 12:35 AM

Are you interested in the opportunity to work for an industry-leading company whose work with cutting-edge technology is driven by something human: the lives our technology protects? If so, Northrop Grumman may be the place for you. It’s not the systems that drive us: it’s the soldier our systems bring home. It’s not just the equipment that motivates us: it’s the people our equipment protects. It’s not the innovation that gets us up in the morning: it’s whom those innovations serve. We’re united by our work to help people and protect the world. And that mission makes our team even stronger. When you join Northrop Grumman, you’ll have the opportunity to connect with coworkers in an environment that’s uniquely caring, diverse, and respectful. Employees share experiences, insights, perspectives, and creative solutions with some of the best minds in the industry. We collaborate through integrated product teams, cross-functional teams, and employee resource groups, while thriving through the support of training and development, mentors and every day coaching, along with extensive health and work/life benefits. We’re committed to our employees’ professional and personal development and success. Northrop Grumman recruits top talent with traditional and non-traditional backgrounds in order to ensure our team is united, connected, skilled, focused and innovative. An inclusive workplace of people with diverse backgrounds, experiences, and perspectives is the key to our performance. At Northrop Grumman, we want our employees to bring their whole self to work. All your different sides are welcome here, as we believe they make our team, our products and our services, that much better. You will play a crucial role in protecting DHS and its agencies from ever-present security threats. As a Help Desk Technician you will be responsible for: • Provide first level contact and convey resolutions to customer issues • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources • Update customer data and produce activity reports • Walk customers through problem solving process • Follow up with customers, provide feedback and see problems through to resolution • Utilize excellent customer service skills and exceed customers’ expectations • Ensure proper recording, documentation and closure • Preserve and grow your knowledge of help desk procedures, products and services • Monitoring of network and customer devices for up-time and performance • Monitor alert systems and take appropriate action. • Additional duties as directed by manager.

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• Location: Northern Virginia

• Post ID: 27066012 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017