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Posted: Monday, October 9, 2017 11:57 PM

Northrop Grumman Technology Services is a global provider of innovative, cost effective solutions. From sustainment and modernization, supply chain management, training and simulation, and high technology services, we offer a full-spectrum

Of support.

Are you motivated to work in an environment that will challenge you, force you to continuously innovate, and work on solutions that make a difference for our customers? Do you want to be part of an inclusive, collaborative, and agile team? If so, there is a future for you to support a highly visible and strategic program at Northrop Grumman in our Fairfax location.

As a Help Desk Technical Support team member, you will provide first level contact and convey resolutions to customer issues to include:

• Properly escalate unresolved queries to the next level of support

• Track, route and redirect problems to correct resources

• Update customer data and produce activity reports

• Walk customers through problem solving process

• Follow up with customers, provide feedback and see problems through to resolution

• Utilize excellent customer service skills and exceed customers’ expectations

• Ensure proper recording, documentation and closure

• Preserve and grow your knowledge of help desk procedures, products and services

• Monitoring of network and customer devices for up-time and performance

• Monitor alert systems and take appropriate action.

• Additional duties as directed by manager.

Click here for more info: https://ngc.taleo.net/careersection/jobdetail.ftl?job=17021651&lang=en


• Location: Northern Virginia

• Post ID: 37663677 nova
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