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Posted: Wednesday, June 28, 2017 6:35 AM

Job Description:/h3:
Seeking FT Call Center Agent for large Primary Care Family/Internal Medicine Practice in Germantown, MD.
Applicant should have the following experience to qualify: medical receptionist experience, NextGen EHR/EPM, Medical Terminology required. Bilingual recommended.
Competitive salary and benefits. Monday:Friday 8AM:4:30PM. Must have proven work history.
Pre:employment drug screening is required.
Essential Job Responsibilities:
:This position is responsible for answering and properly handling/routing telephone calls in a prompt professional manner for the purpose of official PPA business and patient care.
:Schedules appointments for patients either by phone or through the Patient Portal. If medical practice offers after:hours/same:day appointments, schedules these appointments following scheduled same:day and triage protocols as in the case of a sick child, which may mean scheduling the patient with a physician or physician assistant other than their primary physician.
manual/computerized system to match
physician/physician assistant (PA) availability with patients preferences in terms of date and time.
:Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
:Ensures that updates (e.g., cancellations or additions) are entered immediately.
:Communicates as needed with physicians/PAs and other staff about any patient concerns/issues related to scheduling. Consults with Office Manager about any system problems.
:Uses customer service principles and techniques to deal with patients calmly and pleasantly.
:Other duties as assigned.
Education: High school diploma.
Experience: Must have proven work history.
Company Description:/h3:
Private medical practice


• Location: germantown, Northern Virginia

• Post ID: 32290523 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017