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Posted: Wednesday, June 28, 2017 6:35 AM

Job Description:/h3:
Seeking FT Call Center Agent for large Primary Care Family/Internal Medicine Practice in Germantown, MD.
Applicant should have the following experience to qualify: medical receptionist experience, NextGen EHR/EPM, Medical Terminology required. Bilingual recommended.
Competitive salary and benefits. Monday:Friday 8AM:4:30PM. Must have proven work history.
Pre:employment drug screening is required.
Essential Job Responsibilities:
:This position is responsible for answering and properly handling/routing telephone calls in a prompt professional manner for the purpose of official PPA business and patient care.
:Schedules appointments for patients either by phone or through the Patient Portal. If medical practice offers after:hours/same:day appointments, schedules these appointments following scheduled same:day and triage protocols as in the case of a sick child, which may mean scheduling the patient with a physician or physician assistant other than their primary physician.
:Uses
manual/computerized system to match
physician/physician assistant (PA) availability with patients preferences in terms of date and time.
:Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
:Ensures that updates (e.g., cancellations or additions) are entered immediately.
:Communicates as needed with physicians/PAs and other staff about any patient concerns/issues related to scheduling. Consults with Office Manager about any system problems.
:Uses customer service principles and techniques to deal with patients calmly and pleasantly.
:Other duties as assigned.
Education: High school diploma.
Experience: Must have proven work history.
Company Description:/h3:
Private medical practice ppa.md

Source: https://www.tiptopjob.com/jobs/68987333_job.asp?source=backpage


• Location: germantown, Northern Virginia

• Post ID: 32290523 nova
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