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Posted: Thursday, March 2, 2017 3:58 PM

TMX FinanceBi:lingual Customer Service RepresentativeFairfax, Virginia The TMX Finance family of companies (TMX) is one of the largest and fastest growing consumer specialty finance organizations in the United States. With brands that include TitleMax, TitleBucks, and InstaLoan, TMX provides a diversified product offering. These brands are represented nationwide and the growth of TMX has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, youve come to the right place. A TMX family company is seeking outgoing and courteous Customer Service Representatives to join its amazing team. This role is all about service and satisfaction and youll get to interact with both current and potential customers on a daily basis. Your extensive product knowledge, coupled with your unwavering ability to accommodate the needs of our customers, will allow you to successfully respond to questions or concerns about our services. The talented group of Customer Service Representatives at TMX is also responsible for following up with customers that have expressed an interest in our products. This entry:level role is all about building customer relationships, competitively appraising vehicles, and resolving past due accounts:all while providing you an amazing opportunity for dynamic career progression We offer a competitive benefits package, which includes:Competitive hourly wageGroup Healthcare Plan401k with matching company contributionFlexible Spending AccountPaid Time OffClosed on SundaysComprehensive training program designed to set you up for successPerformance:based career advancementEssential Duties and ResponsibilitiesHelp increase store profitability through customer relationship development, community involvement and marketing campaignsAccurately determine loan values based off of a comprehensive vehicle appraisalSuccessfully manage customer accounts, help ensure that payments are made in a timely manner, and collect on past due accounts by contacting customers by telephoneMake daily bank deposits, accept customer payments, process vehicle liens and comply with Company policies and procedures as well as applicable local, state and federal laws and regulationsMaintain customer transaction information on the point of sale systemParticipate in achieving store:specific goals and business objectivesDemonstrate knowledge of all relevant company policies and procedures and state and federal laws and requirements (Compliance, HR, Legal, Operations)Follow and enforce all operational policies and procedures as identified in the Operations ManualCreate an atmosphere of compliance with state and federal laws and operational requirementsAdhere to all HR policies and procedures as identified in the Employee HandbookSpecific knowledge, skills and abilitiesHigh School Diploma or equivalent required; college coursework or degree a plusExperience in a sales or customer service oriented position a plus; retail, sales, or financial industries preferredSales:oriented mentality and a passion for providing a superior customer experienceExcellent verbal and written communication skillsThe desire and ability to work in a fast:paced, rewarding, and results:driven environmentDemonstrated ability to handle multiple competing tasks with ease and enthusiasmAn outgoing and confident personality during interactions with customers, co:workers, and business partnersProficiency in Microsoft Office Suite to include Word, Excel, and OutlookMinimum Required QualificationsCredit and criminal background check required to include MVR (state exemptions may apply)Valid drivers license and car insuranceMust be at least 19 years of ageAbility to work store hours of operation, including SaturdaysUse of personal vehicle required as well as the ability to drive on Company business throughout the workdayStanding, walking, sitting, repetitive m


• Location: Northern Virginia

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