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Posted: Tuesday, February 6, 2018 1:04 PM

Job Description
US citizens or Permanent Residents only

Position Summary

This position involves pre:and post:sales planning, implementation and support of Cisco Unified Communications solutions and related technologies. The position has the overall responsibility for implementing the services in order to meet the customers requirements, both technically and logistically.
About DSI
DISYS Solutions, Inc. (DSI) is an expanding company providing IT solutions for more than 20 years with headquarters in Ashburn, Virginia. We are committed to employee satisfaction through our benefits program and a friendly, team:based work environment. DSI is a positive environment to grow, learn, and excel as an industry professional. If you are looking for an exciting place to work that challenges your abilities and is financially solid and growing every year, then this is the place for you DSI is an Equal Opportunity and Affirmative Action employer.
Position Responsibilities

Ensure systems are deployed technically correct and ready for hand:over to Operations. Provide senior engineering and support on all UC infrastructure including by not limited to all session border controllers, voice gateways, voice circuits (IP or TDM), and Cisco Contact Center Enterprise. Develop documentation for processes, procedures and support. Convert requirements into actionable scope of work. Evaluate and certify unified communications hardware and software. Manage Unified Communications relationships : escalate issues when appropriate. Perform infrastructure system maintenances, upgrades and migrations. Review data monitoring stats and confirm SLAs with platforms and carriers are being met. Provide tier 3/4 unified communications support.

:Assist and lead the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center and Unity.
:Perform software upgrades on existing Cisco voice deployments
:Provide administrative and end user training for Cisco voice deployments when needed
:Provide pre:sales support to account managers when needed
:Provides guidance and leadership to less experienced Network Analysts and Network Professionals
:Prepare client documentation including Network designs, Network Assessments, IPT Questionnaires, Implementation Plans and post implementation documentation
:Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis
:Respond to RFPs and presales requests
:BOM Creation
:Escalates issues and problems on behalf of the Customer
:Coordinates final testing between customer, consultants and technicians
Perform other related duties as required.*

Qualifications / Skills / Knowledge
Minimum of five years related experience in Cisco VOIP
infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs
Hands on experience installing, upgrading and maintaining Cisco Unified Communications products, particularly UCCX / Contact Center.
Hands on experience with Cisco Routers and Switches
Experience with installing and upgrading Cisco voice gateways
Ability to deliver on multiple complex high priority projects and initiatives within scope, budget and timeline
:Ability to effectively communicate with clients and end users
Able to work within a customer oriented, positive team environment
Strong interpersonal, oral, visual, and written communication skills for communications to technical and non:technical staff
Thorough understanding of telecommunications theory and voice communications
:Must possess excellent client
management/resolution, problem solving,
debugging/troubleshooting skills, with sound presentation skills
:Excellent English verbal communications and written documentation sk


• Location: Northern Virginia

• Post ID: 45579787 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018