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Posted: Friday, September 29, 2017 10:21 PM

Job Description:/h3:
We are seeking a Technical Help Desk : Tier II to join our team You will resolve server and storage : related issues for the Federal Government
:Provide technical assistance with computer hardware and software
:Resolve issues for clients via phone
:Recommend hardware and software improvements
:Track customer issues and resolutions
:Previous experience in IT, customer service, or other related fields
:Ability to build rapport with clients
:Strong troubleshooting and critical thinking skills
:Positive and professional demeanor
Must Have:
:5+ Years in a technical help desk environment
:Strong communication skills
:Professional at home office environment
:Comptia A+; Comptia Server+

Desired Location:
Anywhere in Virginia. This is a work at home position.
Company Description:/h3:
SDV Solutions is one of the preeminent, government:focused, third party warranty service providers. Our team has both industry and OEM certifications, making them efficient, accurate and trustworthy for supporting DoD and federal agencies technology infrastructure worldwide. With rapid response times and skillful problem solving, SDV will extend and protect the life of technology, consistently on time, on target and on task.


• Location: Northern Virginia

• Post ID: 38551967 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017