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Posted: Tuesday, March 14, 2017 11:07 AM

Job Description:/h3:
Windward Consulting is at the forefront of Service:Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service:Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission:critical IT environments in the world.
If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge government clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a roll up their sleeves mentality. Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.
We are looking to hire a high:energy ServiceNow Administrator to join an established team focusing on a ServiceNow implementation. As part of this team, you will be responsible for identifying incremental improvement activities relating to IT Infrastructure Library (ITIL(r)):based processes, and
articulation/discernment of desirable and achievable results relating to those processes.
You will serve as a go:to expert for process and workflow enhancement activities; ensuring that requirements are met through sequenced activities, inputs, and outputs; and are measurable and manageable.
Required Skills:
8 : 10+ years experience in continuous process improvement methodologies including ITIL(r), business process re:engineering, and/or quality management initiatives.
Significant demonstrated experience with ITIL(r) business process reformation, re:engineering, and project management activities, with extensive Service Catalog and Service Request experience.
Expert level experience in ServiceNow ServiceCatalog and ServiceRequest design and implementation.
Expert level in Reporting based upon requests.
Expert level in Service:Now integrations to on:prem application including but not limited to SQL and WebService (REST and SOAP)
Expert level experience with workflow creation.
Experience working with/leading process reformation teams.
Knack for uncovering and recommending timely and high:impacting enhancements to day:to:day processes.
Desire to develop complex strategies to overcome cultural resistance to process:driven change.
Experience facilitating quality improvement efforts
Excellent verbal and written communication skills
Excellent leadership and problem:solving skills
Experience with ServiceNow required, experience with Remedy is a plus
Desired Background:
ServiceNow Certification (e.g., Advanced System Administration, Certified System Administrator, Developer, etc.)
Experience migrating from Remedy to ServiceNow platform
ITIL(r) V3 Expert Certification and/or Project Management Professional (PMP)(r) Certifications
Sales and/or delivery experience with IT Service Management and/or Enterprise Management technologies and services.
Experience with Cross functional systems Integrations
BS degree in Computer Science, Computer Information Systems + 8:10 years of experience

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD and D, as well as the option to purchase additional Life Insurance and AD and D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward IT Solutions is proud to be an Equal Oppo


• Location: Northern Virginia

• Post ID: 27248744 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017