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Posted: Monday, November 27, 2017 5:37 PM

Marriott International offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 5700 properties and 30 brands you’ll find us in your neighborhood and in more than 110 countries across the globe. Find Your World™ at Marriott.


Leads service provider associates in support of application delivery for Marriott’s Reservation System. Performs research, analysis, troubleshooting, design and implementation of applications to meet current and future user requirements. Monitors the performance compliance to the application delivery Service Level Agreements (SLA). Works with Service Providers and monitors their adherence to the agreed SLAs and Key Performance Metrics. Ensures the highest quality of service for IT Delivery function and customer satisfaction.

Education and Experience
  • 8+ years’ experience in software design, development and maintenance of high performance, high availability transaction systems
  • 5+ years’ experience in design, development and maintenance using Service Oriented Architecture and SOAP/ XML services
  • 3+ years’ experience in design, development and maintenance using RESTful services
  • 2+ years’ experience in design and development using Spring framework.
  • 5+ years’ experience with application development, maintenance and testing tools such as GIT Hub, Jira, Jenkins, SoapUI and Eclipse.
  • Experience in waterfall and/or agile software development methodologies and DevOps
  • Undergraduate degree in Computer Sciences, Information Systems or related fields
  • Hands on experience in Apache CAMEL, Apache CXF, Couchbase, Docker and Micro services.
  • Hands on experience in an API management tool.
  • Hands on experience in building integration with backend legacy transaction systems
  • Experience in building integration with mobile applications
  • Good understanding of ITIL v3 framework
  • Knowledge of Capability Maturity Model Integration (CMMI)
  • Experience of working in CMMI level 3 or higher environments
  • Experience in working in managed services environment with multiple service providers in an on-site, offshore model
  • Graduate degree or equivalent work experience
  • Experience working in Travel & Hospitality industry
Technical Leadership
  • Trains and/or mentors other team members, and peers as appropriate
  • Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested
  • Identifies opportunities to enhance the service delivery processes.
Delivering Technology
  • Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
  • Facilitates achievement of expected deliverables and obligations of Services Providers
  • Validates completeness of requirements prior to Service Provider solutioning
  • Ensures all projects follow the defined service delivery processes
  • Ensures proper coordination with appropriate IT and vendor relations teams
  • Provides consultation for routine and complex systems delivery
  • Ensures early warning to the business stakeholders and executives regarding degraded or missed service levels
  • Coordinates with Operations and Infrastructure teams for deployment and production support activities.
IT Governance
  • Follows all defined IT standards and processes (i.e. Delivery On-boarding Framework, SDLC, Incident Management etc.,) and provides input for improvements to the appropriate process owners as needed
  • Maintains a proper balance between business continuity and operational risk
  • Participates in Daily, Weekly, Monthly and other periodic meetings with service providers and business stakeholders to discuss and communicate status updates on activities
  • Participates in Daily, Weekly, Monthly and other periodic meetings with department leadership and IT Leadership to provide regular status updates on activities

Service Provider Management

  • Reviews estimates of work effort for discretionary and non-discretionary incidents provided by Service Providers for accuracy
  • Validates that Service Providers suggested designs and services meet Marriott standards, agreed quality levels, agreed SLAs and metrics
  • Monitors Service Provider outcomes and deliverables
  • Makes short term plans for the team to effectively utilize available resources
  • Facilitates timely resolution of service delivery related problems and minimizes the impact to clients and applications
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales and Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
    • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
    • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
    • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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• Location: Northern Virginia

• Post ID: 35361488 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017