Northrop Grumman is looking for a dynamic, innovative leader to be the IT Program Manager for TS functional organizations; provide overall technology thought leadership, strategy and IT management while serving as a customer liaison between Enterprise Services (ES) IT Solutions CIO PMO and the functional organizations located in Herndon, VA.
Responsibilities will include but are not limited to:
• IT strategy and operational activities including service delivery, technical requirements gathering, build versus buy analysis, infrastructure solutions and project execution
• Maximize alignment of site IT services with the ES operating model, strategies, and investments.
• Coordinate with division business leadership, homeroom managers, and end user groups to identify, plan, implement, and sustain IT Solutions to meet division and sector strategic and tactical objectives.
• Act as the ES IT Solutions ambassador to business leadership, functional organizations, and end-customers (users).
• Act as an IT advocate to represent business unit requirements and concerns to the ES PMO and IT Solutions management.
• Communicate IT events and enterprise initiatives to the division customer base.
• Coordinate user testing and acceptance of IT initiatives, pre-production and support user training, and on-going customer feedback.
• Monitor customer satisfaction with IT service delivery and engage ES IT Solutions resources to assist as required to meet and exceed ES service level objectives.
• Escalate IT service actions and associated delivery priorities as required.
• Identify systemic technical and service delivery challenges affecting the customer and then coordinate solutions with ES functional representatives; engage constructively to identify solutions.
• Develop annual IT project and budgets to support a LRSP IT planning.
• Develop, present, and obtain approvals for budgets, project plans, and business unit IT initiatives.
• Leadership, peer engagement, and highly effective collaboration across the TS CIO PMO supporting both localized TS sector and ES enterprise initiatives and projects.
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• Post ID: 38408072 nova