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Posted: Friday, March 17, 2017 4:13 AM

  • This position is responsible for the following, distribution, installation, operations, and troubleshooting of site distributed computing environments at our Virginia and Maryland locations.
  • You will be expected to participate in hardware/software projects and deployment plans in addition to analyzing work group systems and recommending solutions, executing production processes, perform/manage changes to servers/environments and manage virus protection procedures on servers.
  • Drive day to day business needs by managing processes and/or workflow and responds to customer/client requests or events as they occur via Service Now.
  • Develops solutions to problems utilizing formal education and judgement.


Required Experience:
Proven customer service experience
Previous troubleshooting experience in an IT environment
Executive support experience
Extensive hands-on experience with Windows 7, Windows 10, MS Office 2010 and above including Office 365
Extensive knowledge with iOS and android support and troubleshooting
Hands-on experience with Microsoft Outlook / Exchange
Strong communication skills verbal /written
Strong organizational, prioritization and decision making skills
Experience with desktop imaging software
Experience with remote access and token security systems
Hardware support for HP and Apple desktop/laptop/servers
Wireless troubleshooting skills for home network users
Knowledge of Avaya Phone Switches and Voicemail systems
Facilities management experience alarms, badge readers, conference room equipment, vendor relationships, etc.
Experience with VMware
Experience supporting Apple laptops with Mac OS X

Desired Experience:
PBX Administration Avaya or similar
Anti-Virus & IT Security best practices implementation & administration
Process complianceKnowledge of the ITIL Framework
Windows 2003-2008 Server support experience
Knowledge of McAfee products as we utilize all or our product lines in the field

Desired Certifications & Education:
Bachelor's degree in related discipline or equivalent industry experience
ITIL V3 Foundation
CompTIA A+ Certification
CompTIA Security+ Certification
CompTIA Network+ Certification
Security Clearance

Requirements:Top Secret, SCI with FS Poly

Inside this Business Group

The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.

Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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• Location: Northern Virginia

• Post ID: 27221729 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017