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Posted: Sunday, February 4, 2018 6:23 PM

Job Description
Candidate must have prior experience managing helpdesk/desktop support operations in a cleared environment. Candidate must have an active Secret clearance to be considered.

Demonstrated experience and ability to gather requirements from end users, understand the hardware refresh cycles and lifecycle management in a DOD environment. Ability to assist in the administration and management of lifecycle acquisition strategy for the support of the 10,000 users on site locally and across the Client. End User Devices would consist of laptops, tablets, printers, keyboard, mice, monitors, etc.

Top 5 Skills:
1. In:depth experience administering, configuring, and integrating a broad range of end user technology including desktop/laptop hardware, software, peripherals, and mobile devices.
2. Understanding of, and familiarity with, DoD systems and requirements, CAC readers, Active Client, HBSS and other DOD mandated software.
3. Understanding of DoD STIGs and application of STIGs across all deployed devices, workstations, laptops, printers.
4. Excellent writing skills.
5. Experience developing statements of work and RFP, including documentation of requirements based on end user specifications and interviews.
Required Skills:
Minimum 8 years professional experience in IT operation and support
Ability to understand new technology and service, and be able all aspects of operations and administration, in compliance with applicable standards and policies.
Ability to tactfully recommend new or revised methods to effect greater efficiencies of IT systems and processes.
Comfortable with Microsoft Office suite and ability to develop and write white papers and statements of work.
Proficient creating basic technical documentation for systems and applications.
SECRET clearance
Ability to effectively communicate with Executives as well as systems users both verbally and in writing.
Ability to explain technical aspects in laymens terms, apply critical thinking skills to job responsibilities, and develop/apply alternative solutions to solve problems.

Preferred Experience
Broad :scope of professional experience in IT operations.
ITIL v3 certification (optional), Technical certifications (plus).
Demonstrated ability to get results despite a large workload, competing demands, and a fast:paced environment.
Familiarity with DoD IT Acquisition processes including Market Research, Justification and Approval, Sole Source Justification, Statement of Work, Performance Work Statement, Independent Government Cost Estimate, etc.
Position Goals/ Duties
The ideal candidate will be able to work closely with the Customer Support branch and across multiple customer service centers: NetOps, Data Center, Clinical Informatics, Web services, Service Center,
Telecommunications, VTC, Information Assurance, and IT management.
This position will work with and coordinate among all service branches and vendors in order to move projects forward in a coordinated manner.
The ideal candidate will have experience in providing support for end:to:end projects including hardware, software and services for ITD or understanding the full process.
This includes performing analysis of solutions from various vendors and making recommendations to senior leadership on cutting:edge technology, best value and cost/benefit.
Candidates should show demonstrated ability to manage multiple projects simultaneously, ability to work with little direction and in a fast paced setting.
Should be able to work with subject matter experts, system administrators and medical staff as necessary to gather requirements and assess risks.
Manage development and refinement of functional business and system requirements.
Prepare, implement, monitor and update project plans and technical IT documentation.
Work with ITD services and vendors to manage Innovation and Governance projec


• Location: gaithersburg, Northern Virginia

• Post ID: 45482007 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018