Posted: Monday, March 13, 2017 5:13 AM
Deskside support techician supporting the CNCS Program. Resolves technical problems and answers queries by telephone or self:service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.AA or equivalent + 2 years of experience supporting Windows 7, Active Directory, handheld devices, laptops and LAN configurationsCSRA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
• Location: Northern Virginia
• Post ID: 27233687 nova