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Posted: Thursday, March 1, 2018 7:28 PM

The Red Door Salon and Spa is currently accepting resumes for a highly qualified Guest Experience Manager. The ideal candidate will demonstrate professionalism, friendliness, sophistication, and confidence.

As a Guest Experience Manager at The Red Door, you will oversee the daily operation of the Guest Experience Specialists (Front Desk and Reservations) to ensure we exceed our guests expectations. You will be a vital partner in the management of one of our iconic spa and salons, focusing on achieving financial objectives and ensuring front desk operations run smoothly and efficiently.

You will drive engagement of the Guest Experience team by managing performance and providing development and coaching. In addition, you will perform functions associated with payroll, benefits, scheduling, and recruitment.

Front Desk
:Monitor booking reports and individual/team performance; coach/train as needed
:Monitor and coach the team on meeting goals for daily sales, gift and series, email acquisitions and memberships
:Partner with General Manager to effectively manage standards to exceed NPS goals
:Prepare weekly schedules and requests for time off to ensure appropriate staffing
:Act as manager on duty, including but not limited to, open and closing responsibilities
:Review bookings, including bridal and VIP, to ensure appointments are booked accurately and efficiently; coordinate group appointments; ensure appropriate utilization of spa and salon staff
Guest Experience
:Proactively build relationships with guests to ensure satisfaction and increase retention
:Utilize effective selling skills to actively promote spa and salon services, retail, and special offerings while displaying an exceptional knowledge of products and services
:Receive guest concerns and determine proper course of action
:Maintain highest professional standards of service, appearance, and behavior, and incorporate the Company Vision and Mission to our guests in day:to:day tasks
:Ensure guests needs are consistently met in a courteous and timely fashion
Human Resource Management
:Assist with sourcing, interviewing and hiring of Guest Experience and Retail team members
:Develop and motivate staff through structured training and ongoing coaching; ensure that associates develop a thorough knowledge of all services and packages
:Organize systems for reward and recognition to motivate high performance; prepare performance reviews
Guest Experience Staff and Spa Attendants
*Direct reports may vary depending on location
:Strong guest service skills; regularly requires demonstrated poise, tact, and diplomacy when interacting with those encountered in the course of work, some of whom may be demanding, dissatisfied or upset
:Previous supervisory or management experience in a fast:paced call center, reservations or guest service environment
:Team player with excellent leadership, guest service, communication, and interpersonal skills
:Strong time management, problem:solving and conflict resolution skills
:Effective organization skills, able to handle multiple duties simultaneously
:Flexible and available to work varied shifts (evenings and weekends)
:Frequently required to analyze and solve problems; observe and interpret people and situations; learn and apply new information and skills


• Location: fairfax corner, Northern Virginia

• Post ID: 46600242 nova is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018